Photos helped get our inspection priority corrected

Our Lawrenceville building had broken heat twice in May 2026, but the City of Pittsburgh Department of Permits, Licenses, and Inspections kept showing our complaint as low priority. The automated housing inspection system had the wrong unit count and did not show that several families were affected.

An inspector told us to submit photos of the thermostat, the boiler room notice, and the water damage near the hallway. Once those were attached, the priority changed and an inspection date appeared. The fix helped, but tenants should not need a perfect photo packet to make the system believe a building is unsafe.