My safety report went to the wrong station

In April 2026 I reported a broken light and a harassment incident near an East Busway stop. Pittsburgh Regional Transit's transit safety routing system sent the complaint to maintenance for a different station. The confirmation email looked official, so I waited before realizing nobody was checking the right place.

A transit worker eventually found the mistake and changed the report category from maintenance to safety. That correction mattered because it changed which team responded. My concern is that the first automated routing decision looked final even when it was wrong.