Two versions of my name made the intake status change

In spring 2026, I went to the City of Pittsburgh community services office in the Hill District to ask about a neighborhood cleanup program and utility assistance. The front desk worker found two profiles for me in the community services intake system. One had my full legal name and the other had the shorter name I use every day.

Because the records did not merge, my status changed from complete to incomplete after I had already brought in the paperwork. Nobody at the desk was rude, but they were stuck clicking between two versions of me. I had to come back with the same ID and proof of address just to prove that both records were mine.