The dispatch category did not match what was happening

In February 2026, I called Allegheny County Emergency Services from Downtown Pittsburgh because two people outside our building needed help right away. The emergency dispatch triage assistant suggested a routine category after the dispatcher entered the first few answers.

The dispatcher listened when I pushed back and changed the priority, but I could hear the hesitation. The tool did not understand the scene the way a person standing there would. I am glad the dispatcher made the final call, and I worry about what happens when someone is too overwhelmed to explain why the category is wrong.