My safety report was routed to maintenance instead
A transit incident report was treated as maintenance, delaying a safety response.
In April 2026, I used Pittsburgh Regional Transit's online safety form after someone followed me near an East Busway stop. The transit safety incident classifier routed the report as maintenance because I mentioned a broken light in the same paragraph.
That category changed who saw it. A maintenance worker checked the light, but nobody contacted me about the safety concern until I called again. The transit worker who fixed the category apologized, but the first automated label had already cost several days. A rider should not have to know the right keywords to get a safety report treated as safety.
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Routing categories need an appeal or correction path.